Meal Orders placed Sunday 8/1 through Saturday 8/7 at 11:59pm PT ship on Tuesday 8/10.

Refund Policy

Balanced Bites Meals & Meal Add-ons

Balanced Bites Meals cannot be returned. If there is a problem with your order, please complete this form within 24 hours of receiving your box. We'll respond to your request within 24 hours.

 

Balanced Bites Spices, Pantry Items and Apparel

Returns

We hope you LOVE everything Balanced Bites! Returns can be made for qualifying items within 30 days. Products must be unopened and sealed to receive a refund.

You will be required to pay for your own shipping of all returned items. Unfortunately, we cannot reimburse you for any previously paid shipping charges.

Opened products, clearance items, sample items, gift cards, books, logo merchandise and apparel cannot be returned.

Steps To Returning a Product:

1. Email us at support@balancedbites.com with a subject line "Balanced Bites Shop Return", and a brief description of why you wish to return the product. We will reply back with further instruction.

2. When sending your product back, please include a copy of your order confirmation email or your order number with your return. Returns can be sent to the following address:

Servex c/o Balanced Bites
1670 Frontenac Rd
Naperville, IL 60563

3. Once we receive the returned product we will issue you a refund to your original payment method (minus any shipping costs you paid).

Damaged/Defective Products

If your products arrive damaged, broken or defective, we will replace the goods free of charge. Please notify us within 14 days of your package delivery date.

Lost Packages

 

Spices, Pantry Items, and Apparel

If you never received your products, you have 30 days from the day you placed your order to notify us. All packages are sent with a Tracking Number. Tracking information is sent to the email account that you provided to us upon checkout. If your tracking information indicates that your package was delivered but you never received it, please contact your local postal carrier. We are not responsible for providing refunds if your tracking information indicates that your package was delivered.

 

 

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I understand that Balanced Bites is not responsible for orders shipped to an incorrectly entered address or food that is not frozen or refrigerated immediately upon delivery.