Meal Orders placed Sunday 10/17 through Saturday 10/23 at 11:59pm PT ship on Tuesday 10/26.

Shipping & Delivery FAQs

SHIPPING AND DELIVERY

Where do you deliver?

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Meals

Meals are shipped nationwide in the United States via UPS. If you live in Alaska or Hawaii, you must select expedited shipping at checkout or your order will be cancelled and we'll contact you to re-place it accordingly. Ground orders all ship FREE. Expedited orders have an extra charge.

Pantry Items

Pantry items are shipped to all 50 states via USPS or UPS. Shipping costs are calculated at checkout.

How much is shipping for your products?

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All meal boxes ship free. If you're shipping a meal box to Alaska or Hawaii you will have to pay for expedited shipping.

Shipping costs for all pantry items are as follows:
Orders up to $39.99, shipping is $9.95
Orders $40.00-$74.99, shipping is $11.95
Orders $75.00 and up, shipping is $13.95

*Rates have been adjusted to account for increased shipping costs during peak holiday season. We will revisit shipping costs in the new year and adjust shipping costs back down, if possible.

Please take a minute to read our blog post on true shipping costs for small businesses here.

When do orders ship?

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Meals

IMPORTANT: Every order that is in by Saturday at 11:59 PST will be shipped from our kitchens on Tuesday to arrive by Friday (based on your location).

Every order that comes in after Saturday at 11:59 PST will go into next week’s order and be shipped the next week.

  • If you order on Sunday, your order ships on Tuesday of the following week.
  • If you order on Monday, your order ships on Tuesday of the following week.
  • If you order on Tuesday, your order ships in one week.
  • If you order on Wednesday, your order ships in 6 days.
  • If you order on Thursday, your order ships in 5 days.
  • If you order on Friday, your order ships in 4 days.
  • If you order on Saturday by 11:59pm, your order ships in 3 days.
Pantry Items

Orders will ship the business day following your purchase. Please note, purchases made during a promotion may experience a longer processing time.

How long does shipping and delivery take?

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Meals

IMPORTANT: Every order that is in by Saturday at 11:59 PST will be shipped from our kitchens on Tuesday to arrive by Thursday (based on your location).

Every order that comes in after Saturday at 11:59 PST will go into next week’s order and be shipped the next week.

We ship frozen meals via UPS Ground, based on location. Boxes will arrive within 1-2 days. Remember, to order to Alaska or Hawaii, expedited shipping must be selected.

Tracking info will be sent to the email with which you ordered, so please be sure you have not entered an incorrect email. We recommend that you head to UPS.com to sign up for text updates/notifications about your shipments. This is a great feature that these carriers offers and can help you track all shipments to your address as well as leave delivery instructions for drivers.

Pantry Items

All pantry items ship via USPS and UPS. The delivery timeline varies depending on the carrier. A shipping confirmation email will be sent to you when your package is shipped. Please use the tracking information in this email to track your package.

How are the meals delivered?

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We ship via UPS to all 50 states via 1-2 days Ground delivery. Food is shipped directly to your home via UPS (within 1-2 days of ship day), nationwide.

How do I dispose of the shipping materials in my meals box?

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Your Balanced Bites Meals are shipped in biodegradable insulated boxes with custom frozen gel packs which are reusable (dry ice is also added for most of the year).

Shipping box - recycle.
White box liner - remove the plastic and recycle it with your plastic bags or throw in the garbage (depending on your local recycling processing). Recycle the interior cotton pad.
Brown paper box liner - recycle.
Meal containers - recycle.
Meal container cover film - garbage.
Gel packs - reuse or garbage (I am working on more sustainable ideas for ice that will keep food safely frozen for up to 3 days, please contact me if you know of an alternative. Note that dry ice alone will not guaranteed cold/frozen food for more than about the first 24-48 hours.)

Balanced Bites is not responsible for food spoilage after the box has been delivered if it is not frozen or refrigerated immediately.

I received a meal with a loose seal. Is it safe to consume?

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Yes! From time to time a meal can rub against another tray or ice pack in transit. The friction can cause the seal to lift. The food is perfectly safe to eat. We recommend putting the meal in the fridge to consume first!

Can I buy Balanced Bites Meals locally anywhere?

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Yes! If you're local you can purchase meals at our flagship San Francisco retail location: 2181 Union Street, San Francisco, CA 94123.

WHAT IF I HAVE MORE QUESTIONS BEFORE ORDERING? SEND US AN EMAIL TO HELLO@BALANCEDBITES.COM AND WE'LL DO OUR BEST TO HELP YOU OUT!

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I understand that Balanced Bites is not responsible for orders shipped to an incorrectly entered address or food that is not frozen or refrigerated immediately upon delivery.