Shipping & Delivery FAQ

MEALS

Meals are shipped nationwide in the United States via UPS. If you live in Alaska or Hawaii, you must select expedited shipping at checkout or your order will be cancelled and we'll contact you to replace it accordingly. Ground orders all ship FREE. Expedited orders have an extra charge.

We ship meals once per week on Tuesdays. Order each week by Saturday at 11:59pm Pacific time for orders to be shipped the following Tuesday and arrive to you Wednesday or Thursday.

PANTRY ITEMS / DRY GOODS

Pantry items are shipped to all 50 states via USPS or UPS. Shipping costs are calculated at checkout.

All meal boxes ship free. If you're shipping a meal box to Alaska or Hawaii you will have to pay for expedited shipping.

Shipping costs for all pantry items are as follows:

-Orders up to $39.99, shipping is $9.95
-Orders $40.00-$74.99, shipping is $11.95
-Orders $75.00 and up, shipping is $13.95

*Rates have been adjusted to account for increased shipping costs during peak holiday season. We will revisit shipping costs in the new year and adjust shipping costs back down, if possible.

Please take a minute to read our blog post on true shipping costs for small businesses here.

Meals

IMPORTANT: Every order that is in by Saturday at 11:59 PST will be shipped from our kitchens on Tuesday to arrive by Friday (based on your location).

Every order that comes in after Saturday at 11:59 PST will go into next week’s order and be shipped the next week.

- If you order on Sunday, your order ships on Tuesday of the following week.
-If you order on Monday, your order ships on Tuesday of the following week.
-If you order on Tuesday, your order ships in one week.
-If you order on Wednesday, your order ships in 6 days.
-If you order on Thursday, your order ships in 5 days.
-If you order on Friday, your order ships in 4 days.
-If you order on Saturday by 11:59pm, your order ships in 3 days.

Pantry Items

Orders will ship the business day following your purchase. Please note, purchases made during a promotion may experience a longer processing time.

Meals

IMPORTANT: Every order that is in by Saturday at 11:59 PST will be shipped from our kitchens on Tuesday to arrive by Thursday (based on your location).

Every order that comes in after Saturday at 11:59 PST will go into next week’s order and be shipped the next week.

We ship frozen meals via UPS Ground, based on location. Boxes will arrive within 1-2 days. Remember, to order to Alaska or Hawaii, expedited shipping must be selected.

Tracking info will be sent to the email with which you ordered, so please be sure you have not entered an incorrect email. We recommend that you head to UPS.com to sign up for text updates/notifications about your shipments. This is a great feature that these carriers offers and can help you track all shipments to your address as well as leave delivery instructions for drivers.

Pantry Items

All pantry items ship via USPS and UPS. The delivery timeline varies depending on the carrier and may take up to 7-10 business days.

A shipping confirmation email will be sent to you when your package is shipped. Please use the tracking information in this email to track your package.

Your Balanced Bites Meals are shipped in biodegradable insulated boxes with custom frozen gel packs which are reusable (dry ice is also added for most of the year).

- Shipping box - recycle.
- White box liner - remove the plastic and recycle it with your plastic bags or throw in the garbage (depending on your local recycling processing). Recycle the interior cotton pad.
- Brown paper box liner - recycle.
- Meal containers - recycle.
- Meal container cover film - garbage.
- Gel packs - reuse or garbage (I am working on more sustainable ideas for ice that will keep food safely frozen for up to 3 days, please contact me if you know of an alternative. Note that dry ice alone will not guarantee cold/frozen food for more than about the first 24-48 hours.)

Balanced Bites is not responsible for food spoilage after the box has been delivered if it is not frozen or refrigerated immediately.

Yes! From time to time a meal can rub against another tray or ice pack in transit. The friction can cause the seal to lift. The food is perfectly safe to eat. We recommend putting the meal in the fridge to consume first!

Yes! If you're local you can purchase meals at our flagship San Francisco retail location: 2181 Union Street, San Francisco, CA 94123.

Balanced Bites Meals & Meal Add-ons

Balanced Bites Meals cannot be returned. If there is a problem with your order, please complete this form within 24 hours of receiving your box. We'll respond to your request within 24 hours.

Subscriptions require a minimum of 2 orders before you can cancel. Cancelations made prior to the second order will be charged a $20 cancellation fee (per box of 10 meals).

Balanced Bites Spices, Pantry Items and Apparel

Returns

We hope you LOVE everything Balanced Bites! Returns can be made for qualifying items within 30 days. Products must be unopened and sealed to receive a refund.

You will be required to pay for your own shipping of all returned items. Unfortunately, we cannot reimburse you for any previously paid shipping charges.

Opened products, clearance items, sample items, gift cards, books, logo merchandise and apparel cannot be returned.

Any products with a "best by" within 30 days cannot be returned.

Steps To Returning a Product:

1. Email us at support@balancedbites.com with a subject line "Balanced Bites Shop Return", and a brief description of why you wish to return the product. We will reply back with further instruction.

2. When sending your product back, please include a copy of your order confirmation email or your order number with your return. Returns can be sent to the following address:

Servex c/o Balanced Bites
1670 Frontenac Rd
Naperville, IL 60563

3. Once we receive the returned product we will issue you a refund to your original payment method (minus any shipping costs you paid).

Damaged/Defective Products

If your products arrive damaged, broken or defective, we will replace the goods free of charge. Please notify us within 14 days of your package delivery date.

Lost Packages

Spices, Pantry Items, and Apparel

If you never received your products, you have 30 days from the day you placed your order to notify us. All packages are sent with a Tracking Number. Tracking information is sent to the email account that you provided to us upon checkout. If your tracking information indicates that your package was delivered but you never received it, please contact your local postal carrier. We are not responsible for providing refunds if your tracking information indicates that your package was delivered.