FAQs
Here are some of the most frequently asked questions we receive! Looking for something more specific? Check out our other FAQ pages for dietary & allergen information, shipping & delivery FAQs, meal FAQs, and meal ingredient FAQs
General FAQs
All meal boxes ship free. If you're shipping a meal box to Alaska or Hawaii you will have to pay for expedited shipping.
Shipping costs for all pantry items are as follows:
-Orders up to $39.99, shipping is $9.95
-Orders $40.00-$74.99, shipping is $11.95
-Orders $75.00 and up, shipping is $13.95
*Rates have been adjusted to account for increased shipping costs during peak holiday season. We will revisit shipping costs in the new year and adjust shipping costs back down, if possible.
Please take a minute to read our blog post on true shipping costs for small businesses here.
Things to know before you order Meals
Each meal is individually prepared and packaged to feed one person. The portions are generous, so some who eat smaller meals may find them to be more than one serving.
The meals are shipped frozen and will arrive to you frozen/partially-frozen or refrigerator-cold. If your meals are thawed or partially thawed, they are perfectly safe to freeze until whenever you decide to eat them. The texture and quality will be perfect no matter what thanks to our vacuum seal.
If you choose to defrost them in your refrigerator, you can do so for up to 3 days before heating to eat.Frozen, the meals will taste best within 90 days but will keep for up to 6 months.
Yes, it is a 100% gluten-free kitchen!
No, they aren't, but keep reading...
You spoke, I listened!
When I polled my readers to ask if you all would prefer to have premium quality, all grass-fed/organic ingredients in these meals as well as premium pricing, OR, squeaky clean ingredients and antibiotic/hormone-free meats, the latter was the vote by a landslide.
You all told me that TASTY, more affordable meals alongside the convenience of being ready-made and without weird additives or preservatives was priority.
The meat in these meals are all 100% antibiotic and hormone-free. I still encourage you to shop and cook with grass-fed/organic ingredients as often as possible, but when it comes to convenience foods like this, getting squeaky clean, well balanced meals made by real people with no additives is a great trade-off. Remember that most restaurants won't be serving food that's perfect quality either, so what you're getting from BB Meals is going to beat any delivery or takeout more often than not.
To know after you order your Meals
Absolutely! Each meal just needs to be defrosted first to place into another container, as the container isn't oven safe! You can also place the container in warm water to loosen the food from the tray to pop it out and heat in another way.
Cut the protective film from the top, then place the contents into a skillet or oven-safe and heat until warmed-through.
Still looking for the answer to your question? Check out our other FAQ pages for dietary & allergen information, shipping & delivery FAQs, meal FAQs, and meal ingredient FAQs. If you still need help, please email support@balancedbites.com.