FAQs

GENERAL FAQS

Balanced Bites Spices, Pantry Items and Apparel

Returns

We hope you LOVE everything Balanced Bites! Returns can be made for qualifying items within 30 days. Products must be unopened and sealed to receive a refund.

You will be required to pay for your own shipping of all returned items. Unfortunately, we cannot reimburse you for any previously paid shipping charges.

Opened products, clearance items, sample items, gift cards, books, logo merchandise and apparel cannot be returned.

Any products with a "best by" within 30 days cannot be returned.

Damaged/Defective Products

If your products arrive damaged, broken or defective, we will replace the goods free of charge. Please notify us within 14 days of your package delivery date.

Lost Packages

Spices, Pantry Items, and Apparel

If you never received your products, you have 30 days from the day you placed your order to notify us. All packages are sent with a Tracking Number. Tracking information is sent to the email account that you provided to us upon checkout. If your tracking information indicates that your package was delivered but you never received it, please contact your local postal carrier. We are not responsible for providing refunds if your tracking information indicates that your package was delivered.

If you need to return an item, please email support@balancedbites.com.

SHIPPING AND DELIVERY FAQS

Pantry Items

Orders will ship the business day following your purchase. Please note, purchases made during a promotion may experience a longer processing time.